Warranties and returns

Despite the fact that according to the Decree of the Government of the Russian Federation dated January 19, 1998 No. 55 products medical appointments cannot be returned or exchanged even if they have not been used and the integrity of the packaging has been preserved, our company, over 10 years of development of the technique, knows the effectiveness of the technique and is confident in the result. That is why NeuroTechnology LLC provides the opportunity to return any Cordus&Sacrus device within 30 days in order to calmly verify the effectiveness of the technology for complex spinal therapy. If you do not feel any effect or have a contraindication, we provide the opportunity to return funds for the devices within 30 days from the date of purchase.

So, devices of the Cordus or Sacrus brands (hereinafter referred to as “devices”) are subject to return within 30 days from the date of purchase in the following cases:

1. The devices were purchased on the company’s official website www.cordus.ru
2. The devices have no mechanical damage and work properly, except for defects
3. The packaging may be wrinkled, but remains intact, and the equipment of the device is completely intact (instructions, cable, possibly charger, case, depending on the model).

When returning goods, the amount of delivery to the buyer is deducted from the amount of payment for the devices, the received amount of money is returned to the buyer’s card with which the payment was made or from the company’s cash desk in the case of a cash purchase at the office of NeuroTechnology LLC.

Refunds are made within 7 working days from the date NeuroTechnology LLC receives the returned product(s) from the buyer if there is a written application in a free, understandable form from the buyer, completed within 30 days from the date of purchase of the device(s), by email service@cordus.ru or via telegram/whatsapp messenger +79 080 804 786

The devices are returned using a return invoice issued by NeuroTechnology LLC or independently by the buyer to the address 454 136 Chelyabinsk, st. Molodogvardeytsev, 64B, office. 7 for NeuroTechnology LLC.